We accept returns within 14 days following the receipt of your delivery.
PLEASE NOTE: ANY RETURNS MUST BE RETURNED TO THE ADDRESS STATED ON THIS PAGE, WE ARE CURRENTLY MOVING PREMISES AND CANNOT BE HELD RESPONSIBLE IF THE PACKAGE CANNOT BE OBTAINED DUE TO BEING SENT TO OUR PREVIOUS ADDRESS!
OUR RETURNS FORM MUST BE FILLED IN, IN ORDER FOR US TO PROCESS YOUR RETURN. YOUR PACKAGE MUST ALSO HAVE A NOTE WITH YOUR FULL NAME, ADDRESS AND EMAIL ADDRESS ON IT IN ORDER FOR US TO PROCESS YOUR RETURN. PLEASE UNDERSTAND WE ARE DEALING WITH A HIGH VOLUME OF PARCELS AND THIS INFORMATION IS IMPERATIVE FOR YOU TO RECEIVE YOUR REFUND.
Please fill in this online form.
Any items returned must be unworn, unwashed and in a perfect resalable condition with the original packaging.
We cannot accept returns that have been torn, soiled or damaged due to incorrect wash care or use.
If you have any further queries do not hesitate to contact us:
Telephone: UK +44 (0)1274 023408
Please post your returns to our office at:
75 Mill Lane
Returns should be processed within 10 working days, this could take longer depending on busy periods. We will endeavor to process refunds as soon as possible.
Once processed it may take up to 10 working days for the funds to appear in your account.
Postage for all returned items must be paid for by the customer.
We recommend using first or second class signed for delivery (if based in the UK) to return your items to us as we cannot accept any responsibility for items lost or damaged in transit.
Please retain proof of postage until you have your refund.
IF RETURNING OR EXCHANGING PLEASE PUT A NOTE INSIDE YOUR PARCEL WITH YOUR ORDER NUMBER!
Any fees which MODESSA shall incur by returning items which do not qualify for a refund (please see criteria above) to the sender must be settled prior to any further action being taken. The fees to action this will depend on the location of the customer and will be confirmed by our team prior to
any goods being sent. This will either be done by deducting the the return postage fee from any eligible refund money due or an additional payment can be made. Our team will communicate with you via email regarding this.
If the items you are returning were a part of an offer and the criteria for the offer is no longer met due to the return. We reserve the right to deduct the discount offered from the refund value.
If you item doesn’t fit… don’t worry! We want you to be happy with your purchase. Return the item to us for an exchange.
Please email us at firstname.lastname@example.org with your order information and the size you would like us to send out.
You will have to cover the cost of returning them to us, but we’ll post the exchanged replacements out to you at no extra charge.
Everything must be returned in a resalable condition with ALL tags as described above.
Exchanges are available for changing only the size of the same style and design of clothing as was originally bought, subject to availability.
The exchange period is 14 days from the day you received the parcel.
If you are returning goods to us from outside of the EU, you must complete customers declaration. Please clearly state that the package contains ‘RETURNED GOODS’.
If your parcel is stopped at UK Customs and a charge is levied we will refuse payment and the package will be returned to sender.
Under no circumstances can MODESSA pay customs duty in order to receive back our items.
PLEASE NOTE: Some couriers may charge an administration handling fee for returning goods. Under no circumstances can MODESSA pay such fees. This will be deducted from the refund
Please return the item to us within 30 days of finding the fault.
Please email us prior to returning the item at email@example.com with customer reference number, details of the fault, images and your contact details. A member of our team will then look into the issue.
Postage costs from the initial purchase will not be refunded unless there are proven instances of a severe manufacturing defect or as a result of fault on the part of MODESSA.
In the case of a company error or manufacturing, MODESSA will reimburse the return shopping costs if it has been authorised. For UK customers we will only cover the cost of an economy shipping service (not exceeding £5). For international customers MODESSA will only reimburse the return shipping fee for an economy service up to the value of the initial shipping fee. If the total credit due exceeds the amount initially paid by the customer, a store credit will be issued.
PLEASE NOTE: Do not use faulty items after finding the fault or this may affect your refund.
We reserve the right to refuse refunds should the above mentioned procedures have not been followed.
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