FAQ

Delivery

Where do you deliver to?

Darling, we deliver pretty much everywhere!
Please check our delivery page for information by clicking here.

How much does delivery cost?

It varies, depending on where you are in the world.

Please visit our delivery page to find out exactly what the cost would be by clicking here.

Returns and refunds

How can I return an item?

You can return an item by downloading our returns form here and emailing it to: info@modessaonline.co.uk with the subject: RETURNS

A full guide on our returns policy can be found here.

My item doesn’t fit… Can I exchange?

Don’t worry!

We want you to be happy with your purchase. Return the item to us for an exchange within 7 days of receiving the item.

Please email us with your order number, the item and size you would like at info@modessaonline.co.uk

You will have to cover the cost of returning them to us, but we’ll post the exchanged replacements out to you at no extra charge.

Everything must be returned in a resalable condition as per our returns policy.

How long do I have to return an item?

You have unto 14 days from receipt of the item(s).

Where do I send my returns?

Please send your returns to:
Modessa Limited
75 Mill Lane
Birkenshaw
West Yorkshire
England
BD11 2AP

Will my postage be refunded if I return my items?

The delivery charge will only be refunded if all of your items were faulty.

Please see our returns policy here for more details.

How long does it take to receive my refund?

We endeavour to process your return and refund as soon as possible, however we advise it can take up to 14 working days for the funds to be available in your account.

Placing an order

What payment methods do you accept?

We accept Visa, Mastercard and American Express credit and debit cards.

I have a question about an item before I place my order, how can I get in touch?

You can call us on +44(0)1274 023408 or email us at info@modessaonline.co.uk

I didn’t receive my order confirmation

We’re sorry you haven’t received this. Please check your junk/spam folder.

If it isn’t there please call us on +44(0)1274 023408 or email us at info@modessaonline.co.uk

Marketing & PR

How can be a model for your company?

We only use professional agencies for models, we would advise contacting a reputable agency to begin a career in modelling. (We wish you the best of luck with your career in this!)

How can I intern with your company?

If you are based in West Yorkshire or are willing to travel to West Yorkshire, please send your CV and covering letter to info@modessaonline.co.uk

A member of the team will get back to you.

Wholesale

Do you wholesale?

Yes we do, please an introductory email to us at info@modessaonline.co.uk with details of your store(s) and what items you are interested in stocking. A member of the team will get back to you.

 

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